How to use WoW to reveal hidden options

Once we understand what WoW is, next question that comes to our mind is where do we start? One simple way I have found quite useful is to separate facts from fiction (our opinions) by calling out what we think they are, followed by verifying them. For example.

I Know (fact) and ask ourselves (how do I know)

I (assume / believe / value) and ask why do I have (that opinion)

A real life scenario will make that clear. 

Situation: Lack of self-organization

Team unable to take decisions though capable of taking

E.g. who will work on which task?

Typical conversation:

Team Member-1: Nobody told me which task to work on.

Q: Who is supposed to tell you?

A: I assume scrum master will tell.

Q: Why do you assume so?

A: I believe it is Scrum master’s responsibility.

Q: Have you asked her?

A: No, but I will check, and then ask the right person.

 

Team Member-2: I am new to this project.

Q: Did you ask other team members?

A: No. I know they also wait for the team leader to tell them what to work on.

Q: What if the team leader is not in office?

A: We wait till he comes.

Q: Don’t you think you could save time if team knew which items who should work on?

A: True. That is what we used to do in our previous project. Team leader would assign tasks in the agile tool.

Q: Have you suggested that in this project?

A: No, I believe this is the way this team works, so I should do the same.

Q: Would you like to suggest it to the team leader?

A: I assume he would not like a junior member of the team do so.

Q: Would you like to try it and see what happens?

A: That’s a good idea. If it works I will make a good impression on the team leader.

 

Team Leader: I am accountable for the results so can’t take any risk till the team matures.

Q: Do you know whether team is immature, or you are assuming it?

A: I know they are immature.

Q: How do you know?

A: I believe it takes years of experience to become mature, as I have.

Q: Do you think all those who have many more years of experience are more mature than you?

A: Of course not. I know quite a few who are not as good as me.

Q: So length of experience is not the only criteria for maturity?

A: Hmm, I guess so.

Q: How about allowing them to take some decisions which you think they are capable of? This may help them mature more quickly.

A: It may work, it may not. But too much is at stake because my promotion is being considered at present.

Q: So you value looking good more important than being effective?

A: When you put it that way, could be that is what is holding me back. On second thought, I think by helping the team become matured may actually help me show better performance and bag that promotion.

We can enroll our team members / peers to ask us such questions and in turn we can help them by asking such questions. After some time it becomes a habit and we start asking ourselves these questions.

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